Testimony in the video may be genuine — a few voices are not evidence of a trend.
“The DMV has replaced front desk workers with computers, leaving only a security guard to give instructions.”
Departments of Motor Vehicles (DMVs) continue to employ front desk and customer service staff, though many have increasingly adopted online services, self-service kiosks, and appointment systems to improve efficiency and reduce wait times.
There is no evidence that DMVs have universally or broadly replaced all front desk workers with computers; while agencies use technology to streamline operations, they maintain human staff to process transactions and assist the public.
Judged as of Jun 25, 2026— the video's publish date
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By 2005, Japanese mobile phones (keitai) were equipped with internet access, email, and contactless mobile payment systems (Osaifu-Keitai), though mobile TV streaming via "One Seg" officially launched in Japan on April 1, 2006.